![]() ![]() The warranty is limited to the cost of the goods as per your invoice and is the actual amount you paid for the goods.There are many occasions where toner and ink cartridges, both Envirotech and OEM, are found non-faulty please ensure you have performed your printer’s recommended cleaning procedures beforehand or call us on 03 9796 4009 to verify whether it is a cartridge or printer problem.Please call Ecotech to organise a Return Authorisation number, and return faulty goods, clearly labeled, with return authority on the outside of the box, and a print page inside.Where incorrect goods were ordered, all credits incur a 20% restocking fee.Returned goods must be in the original packaging, unopened, undamaged and free of any shipping labels or marks, otherwise a credit may be rejected.If you are unsure if you have the correct cartridge please contact us on 03 9796 4009 to verify before organizing a Return Authorisation number. There are so many different types of cartridges and printer models.To return a product, you must first contact us to obtain a Return Authorisation number to be clearly displayed on the outside of the box. ![]() We will notify you before cancelling your order.We are unable to process payment on the credit card provided. ![]()
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